Warranty and Returns
BEST BUY IMPORTS out of Box Failure Policy, (defined as OBF).
The OBF complete box and all contents will be replaced with a new unit within 48 hours of date of delivered goods. Customer must return OBF within 7 Days from purchase. It’s advisable that the customer check all handset/apple products within the time stated above and all OBF returns must be given back to BEST BUY IMPORTS in the new condition in which it was delivered in order for the OBF policy to be honored.
BEST BUY IMPORTS warrantyis 12 months usage of the handset and consumer electronics (defined as the brand excluding the battery and any other accessories) is covered by the standard manufacturer warranty and is governed by the relevant manufacturer's terms and conditions.
- Periodic checks, maintenance, repair and replacement of parts due to normal wear and tear, exchange of faulty batteries or other accessories or upgrading of software due to changes in network parameters.
- If the phone has been mishandled, misused, willfully damaged, neglected, improperly tested, altered or defaced in any way by any non-authorized person whomsoever.
- A defect arising as a result of any failure to follow instructions either in the manual or product specification.
- A defect, which has arisen from the use of non-approved accessories or ancillary items attached to or in connection with the telephone.
- A defect arising from corrosion.
- Damage caused by accidents including but not limited to falling, shock, lightning, liquid, fire, misuse or neglect.
- Damage due to repairs performed by non-authorized service workshops, or opening of the product by non-authorized persons
- Repair or replacement under the terms of this warranty shall not give a right to an extension to, or a new commencement of, the period of warranty.
- In the event of a customer committing any fraudulent act, or fraudulently omitting to do anything, in an attempt to benefit from the extended warranty, then such fraudulent act or omission shall immediately render the extended warranty void, without prejudice to any other rights which BEST BUY IMPORTS may have in terms of the common law, or these terms and conditions.
BEST BUY IMPORTS Repair policy–
1.) The repair will be assessed by i-repair a subsidy of BEST BUY IMPORTS and a report will be email to customer/retailer within 72 hours from time i-repair receives unit in question.
2.) There will be two options (A. warranty repair) (B. Customer account due to reason stated in the exclusions above)